RT @Sharpe_Tom: You've still got 30mins to register for the latest @AMchatter #webinar! Join @MarshallGroup CEO @MarshallMotorGp, @ArburyGr…
Supported by
CarGurus and PistonHeads are delighted to continue supporting the AM awards, through sponsorship of the Best Marketing Strategy award 2021.
Founded in the United States in 2006, CarGurus is a global, online automotive marketplace connecting buyers and sellers of new and used cars.
We use proprietary technology, search algorithms and data analytics to bring trust and transparency to car buying and help buyers find great deals from top-rated dealers.
CarGurus launched in the UK in 2015 and acquired the legendary PistonHeads website in 2019.
In January, we unified our dealer product offerings, giving UK car dealers single-point access to a broader audience of informed buyers and maximum visibility for their vehicles.Customers can now get access to both platforms as part of a single business relationship. The advantage for dealers is audience reach; getting listed on both sites gives dealers the chance to show their stock to significantly more buyers. The audience overlap between the two sites is less than 10%, resulting in a combined audience of more than 6 million unique monthly visitors.
While PistonHeads remains the leading premium car marketplace in the UK, with a third of visitors having a household income of more than £100k, under CarGurus it has strengthened its reach to buyers across all vehicle segments. In fact, 37% of buyers on PistonHeads have a budget of £20k or less — making it a great opportunity for dealers with more mainstream vehicles.
To learn more about what we can offer, visit dealerpackages.cargurus.co.uk or call 0808 501 5615.
Future-motive tools and technology.
We’re developing new products, forming new partnerships and building an open platform to create a connected future for the automotive retail industry. Keyloop’s mission is to create and connect technology that advances the car buying and ownership experience in partnership with dealers and OEMs. Learn more about Keyloop, and view our range of solutions at www.keyloop.com
2020 brought unprecedented times, and a situation unfathomable to us before it happened.
Lockdown was previously a term considered for certain undesirable individuals, not for an entire World! For those of us of a certain age, “ZOOM” was an R&B song by Fat Larry’s band, and none of us had heard of a Pandemic. However, the uncertainty also brought out a sense of togetherness and caring not seen for many a year, and we are now far more appreciative of those key workers that risk everything each day to keep us safe.
It is great to see the “green shoots of recovery” springing up, and we know that the Automotive sector will be at the forefront of the recovery.
It is in this atmosphere of expectancy that LTK Consultants Ltd is very pleased to once again be a sponsor of the AM Awards for 2021, that recognises excellence in every area of our sector.
LTK Consultants has been assisting Vehicle Manufacturers and Dealer Groups for over a decade, in creating and implementing strategies that deliver growth in
- Customer retention
- Customer contact
Connected Customer – is a term that we are all becoming familiar with, as online contact, browsing, and purchasing looks set to become the norm across both Sales and Aftersales departments.
So, whether you have your own contact centre, or would like LTK to contact your customers, our unique approach to Customer Journey Management and the use of our bespoke “Konnect” software modules, has proven success in improving Service booking levels and Vehicle sales appointments.
For a fourth year in a row, we are proud to sponsor AM ‘Business Leader of the Year’ Award, recognising the very best in the automotive industry.
Having operated within the automotive market for over two decades, it has been a privilege to see first-hand how leaders affect positive change within a business. This has never been more important than now; with the motor industry amidst unprecedented times, this award recognises an individual that has not only enhanced their business but has also had the largest impact on the industry and its public perception.
Premia Solutions specialise in providing industry-leading insurance products to franchised dealers and independent brokers across the UK. With an extensive nationwide repair network, dedicated development team and a focus on customer care, it’s no surprise we have been rated Excellent by over 40,000 people on Trustpilot.
To learn about how we can help enhance your customers’ experience while supplementing your business, get in touch via email at hello@premiasolutions.com
Santander Consumer Finance is delighted to continue its support for the AM awards, through sponsorship of the award for Best Used Car Dealership (Franchised).
For the past 15 years Santander Consumer Finance has established itself as a market-leader in the automotive finance sector, supporting our dealers with a comprehensive range of finance products that meet the diverse needs of today’s retailers and customers.
Our nationwide sales team provide a consultative approach, developing strong business relationships, providing training, coaching, MI and regulatory support. With a solid focus on customer retention, provided through our unique free Customers for Life programme.
This year we are launching Your Red Car, a new dealer marketing platform and a new joint venture with Volvo. We have significantly invested in our digital proposition, to help our dealers to sell more cars, more often and more profitably. Giving our dealer’s the flexibility to sell these products via on and offline channels and demonstrating our continuing commitment to delivering digital end-to-end sales solutions.
Times change but our principles remain the same, our vision is to develop the leading sales channel in the automotive finance market, driven by our corporate values of Simple, Personal and Fair.
We look forward to reconnecting with you at the awards and we send our best wishes to all the nominees for the Best Used Car Dealership (Franchised) award.
If you would like to find out more about our wide range of products and services, please visit www.santanderconsumer.co.uk/dealer
SecretService™, powered by BookMyGarage, is delighted to be the proud sponsor of the AM Awards Best Online Consumer Experience Award, a category that truly reflects the core principals of BookMyGarage and SecretService™
BookMyGarage is now in its 8th year and has had over 4.3 million customers get instant prices to book servicing/MOT or repairs. Recognised in 2018 as the 35th fastest growing business in the UK by The Syndicate Room.
SecretService™ partners with franchised Dealer Groups to transform consumer perception of main dealer servicing, MOT & repairs. With less new car sales over the past 3 years, it is more important than ever for Dealerships to protect their vehicle parc by gaining aftersales market share of older vehicles, and over 72% of SecretService™ customers are from segments 2 and 3.
SecretService™ achieves aftersales market share for 25 different franchise groups, including 3 of the top 5 AM100, through a combination of intelligence-led, highly targeted marketing strategies including www.bookmygarage.com
Partners are provided with a minimum 200% Revenue Return guarantee, however, even with the challenges of Covid in 2020, we achieved on average over 400%. In addition to securing over 70% of bookings as new conquest customers, SecretService™ also helps you prevent customer migration post-warranty by highlighting to you which customers are looking to leave you before they do, through its SecretService™ Intelligence module.
Customisable products, Partner logins, real-time reporting, improved retention and guaranteed conquest customers make SecretService™ the Partner of choice for Aftersales businesses looking to restore absorption performance in 2021.
For more information please contact trevor.boswell@secretservice.co.uk
Aston Barclay is the UK’s leading independent supplier of used vehicle remarketing services with two business units: Aston Barclay Auctions and The Car Buying Group.
We are the only remarketing provider to fully integrate and connect the vehicle journey from retail to wholesale in this way.
We have pioneered the digital journey within the vehicle remarketing sector, disrupting the traditional approach and enabling the creation of an ‘always on’ sector where both vendors and buyers can benefit around the clock, from any location.
Over the past 18 months we have utilised a hybrid approach for buyers to view and buy vehicles. Since re-opening our auction halls we have welcomed buyers back to view stock in person but with the ability to view vehicles online before bidding or during the auctions. Giving our buyers the choice in how they purchase their used vehicle stock remains an important part of how Aston Barclay differentiates from the more traditional auction house.
Diamondbrite has been manufactured in the UK since 1992 so we are one of the longest serving manufacturers and suppliers of Paint and Upholstery Protection to the UK Franchised Dealer industry.
We have been supporting dealers with not only a great product but also the best service and support there is. As with all additional products to the sale of the vehicle it is not only the quality of the product that matters but the level of training and support that is given. During the past 18 months we have invested in a new Training Department headed up by David Beney as well as introduced new tools dealers can use which can help them upsell in the new remote selling environment. This includes a ‘Diamondbrite in Action’ website where dealers can simply send a link to their customers explaining the Features and Benefits of having their vehicle treated. This includes videos and the option to download literature as well as full details on the guarantee.
We are also a UK reseller of the Vehicle Vision automotive web based video system which is a fantastic way for dealers to improve the sales and aftersales service to their customers.
The pandemic has led to a huge increase in our retail sales. With many people stuck at home with nothing to do, cleaning their car, caravan, motorhome or motorbike has been an obvious solution to the boredom. We offer a huge range of products that includes Glass Cleaner, Wheel Cleaner and Snow Foam all of which are available to dealers to offer in their parts departments.
As to the future, we have been working hard on a new Ceramic based product which will move paint protection to new levels of performance.
Contact us today to see how we can improve your Paint and Upholstery Protection performance and enhance your customers experience of your dealership:
EMaC are delighted to support the 2021 AM Awards, through the sponsorship of the Dealer Principal/General Manager of the Year award.
EMaC are the UK’s leading aftersales partner, with a portfolio of clients including 15 leading vehicle manufacturers and thousands of motor retailers, all of whom already benefit from EMaC’s constantly evolving, technology led product range to drive consumer retention.
With a live book of 1.9 million customers, we drive an aggregated £250 million of aftersales revenue into the UK network, annually, through our range of solutions.
Working in partnership with dealerships and service providers allows EMaC to deliver tailored solutions that meet the needs of each individual business. We constantly invest in innovation, driving wider aftersales opportunities to increase revenue for dealers.
Speak to us today to see how partnering with EMaC can benefit your dealership.
Fortegra Europe Insurance Company is a leading vertically integrated insurer specializing in automotive protection products including GAP, Warranty, Cosmetic Repair and Complete Wheel protection. We also provide product lines for home appliances, gadgets, furniture and other related products. With an “A-” A.M. Best Financial Rating of Excellent, Class VIII, we are able to build an environment for sustainable, long-term partnerships.
Our established and experienced U.K. based team develops automotive products directly with manufacturers, franchised dealer groups, and used car dealerships. Our success and the success of our partners in the U.K. automotive sector are demonstrated by our ever-growing presence co-manufacturing and underwriting risk on insurance products distributed by some of the UK’s largest dealer groups and retailers.
With a 40+ year history in the U.S., Fortegra expanded to Europe in 2018. The Fortegra Europe team of experienced and entrepreneurial underwriters are ready to meet our client’s and partner’s needs with innovative products from our offices in London, Malta, and Prague.
Fortegra isn’t just another insurance service provider, we’re a Partner committed to our client’s success.
RAPID RTC is a multinational digital communications company that specializes in automotive, serving over 4,200 retail and manufacturing clients. We focus on improving businesses’ digital communications & customer engagement practices by seamlessly connecting online shoppers with salespeople in real-time, using their preferred channel. Our brand promise is to bring value to our clients by placing their customer at the core of everything we do. Through the right mix of technology and human interaction, we ensure a premium omni-channel customer experience throughout the online purchase journey. As a Keyloop company, RAPID RTC is dedicated to creating technology that makes everything about buying and owning a car better.
Vehicle Vision is a personalised video software supplier to the automotive industry. The video software provides car dealerships and brands with a smarter, more convenient way to communicate with their customers and to build trusted relationships.
Vehicle Vison provide three core products – Assist, Sales and Aftersales.
The Vehicle Vision Assist product effectively puts the power of video in the hands of the customer via a unique ‘no download’ web application. It’s the only web application where the consumer can capture the evidence that a dealership needs without taking any risks. Used for part exchange appraisals and capturing faults to help with speedy and cost effective diagnosis – Assist provides dealerships with a host of practical advantages.
The Vehicle Vision Sales product brings the showroom and forecourt to the customer – anywhere, anytime and on any device. The software increases customer trust, generates confidence and supports customers through the sales buying process. Vehicle Vision Sales goes beyond traditional channels and supports personalised distance selling. Vehicle Vision Sales is proven to help sales environments convert more enquiries and have more satisfied customers.
The Vehicle Vision Aftersales product is the original and pioneering workshop automotive video software solution. It is designed to empower the customer and increase customer spend by bringing the workshop to the customer. Used during a service or inspection of the customer's vehicle, customers can see first-hand video footage of their vehicle in the workshop. It is the perfect tool to assist with explaining issues found on customer vehicles. It is proven to boost customer satisfaction, increase transparency and raise profits for car dealers.
Vehicle Vision has designed and developed numerous white label software systems as part of their ‘brand first ethos’ – Including Audi Cam, ServiceCam, MyToyotaView, MyLexusView and Mitsubishi Insight.
Vehicle Vision work with OEMs, multi-franchise dealer groups and independent dealers throughout the world to deliver a secure, seamless, scalable video solution.
Driving performance through innovation and insight
PIB has a unique Motor Trade Practice Group that delivers tailored solutions to the automotive sector. Emerging challenges around perceived flood exposures, the rise of disruptors and a shift towards electrical vehicles mean that it is even more important to mitigate risk and protect profits.
The Motor Trade Practice Group covers three key areas:
Delivering the right protection at the right price, supported by claims management, trend identification and remediation support.
Access to face to face consultancy and online solutions to enhance how risk is managed across your business. Suited to organisations of all sizes across single or multiple locations.
Analytics and insight to improve processes and drive performance and profitability. Technology and innovation in one place.
With collaboration at the heart of our business, we have brought these expert teams together to work in partnership with you to deliver key sector insight, to help manage existing and emerging risks and to improve profitability.
For further information, please contact Ross Barnitt, Regional Development Director, T: 07522 230 384 or E: Ross.Barnitt@pib-insurance.com
