Former AutoNation president and CEO becomes Pendragon non-executive director https://t.co/OOvxA1WOq1 https://t.co/mv8CSgLUdS
Supported by
We’re committed to creating helpful, responsible finance solutions that customers trust and helping our partners grow. As part of BNP Paribas, a European bank with global reach, we bring expertise, innovative thinking and valuable customer insight to fuel growth for our partners. We’ve significant motor experience working with a book of over 20 Billion Euro’s, present in 12 countries and have forged 16 manufacturer partnerships making us a leading motor finance provider globally. In addition, BNP Paribas is delighted to support the Vauxhall and Opel finance business across Europe bringing further auto expertise to the group. Now with ambitious growth plans we will launch our new motor finance solution in the UK to help our partners attract customers, drive sales and increase customer loyalty.
Our top priority at carwow is providing a great experience for all customers and dealers. We love working with manufacturers and dealerships that share this goal and we're proud to sponsor the category recognising this.
carwow aims to empower dealer partners by helping them reach their own goals. Our year-round marketing spend across digital and social channels is supported by seasonal campaigns focusing on TV, radio and outdoor spaces. Targeted email campaigns to in-market customers also boosts the level of enquiries carwow dealer partners enjoy.
Alongside this marketing, carwow also provides training to assist with the transition onto the online retail space. Dedicated Partnership Managers are assigned to dealership groups, consulting and advising partners to ensure they get the most from carwow.
Working with all the brands represented in the UK, carwow has access to market wide data on the automotive industry. By observing customer behaviour from research phase to purchase, there are many key data points we provide partners with. For example, we can highlight where you are conquesting from, where your enquiries are coming from and what type of enquiries are the highest converting.
carwow partner dealers can increase their revenues, reduce marketing spend, gain customer behaviour insights and speed up their stock turnover. No subscription costs - only pay when you sell a car.
Visit https://dealers.carwow.co.uk to find out more.
LTK Consultants Ltd is very pleased to be sponsoring the Dealer Principal/General Manager of the Year category at this year’s AM Awards.
For over a decade, LTK Consultants has been assisting Vehicle Manufacturers and Dealer Groups in creating and implementing strategies that deliver growth in
Customer retention is still one of the hottest issues faced by dealerships, as no one likes seeing valuable customers disappear into the arms of a competitor. Whether you have your own contact centre, or require us to contact your customers, our unique approach to the customer journey and use of our bespoke “Konnect” CRM software, we have proven success in improving booking levels. This involves getting new and lapsed customers to return for servicing & MOT’s, as well as improving response times for 1Link and Motability customers.
We fully understand that delivering “Good” customer service is no longer enough, and that your customers all require exceptional Personal Service.
Whether you currently measure your progress by CSI or NPS scores, our exciting new “BOT Technology” – artificial intelligence allows us to request and respond to customer feedback at a fraction of the cost of the traditional “human” contact centre approach.
The dealer groups that we have worked with will attest that through our focus on People, Process & Communications we have assisted them to make their “Good – Better” and their “Better – Best!” resulting in their achievement of Upper Quartile status.
The MFG Group
With over 40 automotive specialist trainers and business consultants, MFG has built a reputation for boosting sales, building skills and transforming retailer performance.
As a result, MFG works right across the UK and Irish automotive sector and has also expanded to successfully deliver sales, training and consultancy services in the following international markets: Europe, The Americas, The Middle East, Asia Pacific, Australasia and South Africa.
MFG’s services include:
SALES GENERATION
MFG combines skills development with live outbound calling sessions – embedding good disciplines right across the retail facility – to guarantee immediate sales. After just one day with an MFG trainer, your sales team will be making professional targeted phone calls that deliver genuine appointments, bulging order books and an immediate sales boost.
TRAINING
MFG’s extensive range of in-retailer training courses help dealership teams excel in all aspects of their role. Be it new and used sales, finance, corporate, aftersales, management operations and more.
CONSULTANCY
MFG’s highly experienced automotive consultants are experts at identifying opportunities for growth and advising on how best to improve any aspect of retailer or group performance.
As part of our continued engagement with Automotive Management and the industry, it is with great pleasure that we sponsor the ‘Business Leader of the Year’ Award again in 2019.
Having operated within the automotive add-on insurance market for almost 20 years, we’ve had the privilege of seeing first-hand how leaders affect positive change within a business. This award offers recognition to an individual that has not only improved their business but has also had the largest impact on the industry and its public perception.
Currently we offer GAP, Tyre & Alloy, SMART and Warranty products to customers of over 2,000 dealerships nationwide, providing unique product design and a bespoke dealer development facility called Measurable Improvement Programme (MIP) so that our relationship is as fruitful as possible.
To learn about how we can help enhance your customers’ experience while supplementing your business, contact Matthew Hand via email at matthew.hand@premiasolutions.com or call on 07500 038 699.
Rhino Events are the UK’s Leading Automotive Sales Event Specialist.
Partnering with OEM's, Dealer Groups and Owner operators across the UK the rest of Europe, our industry leading Sales Events boost Retail Sales and give your customers the best experience possible when buying their next car.
We provide a wide variety of Showroom Events for both Volume and Premium Brand Motor Dealerships. Delivering consistently good results, our range of theatrical showroom dress will impress your customers and sales staff alike.
Among our portfolio of Events is our trademarked offering "The Rhino VIP Event ®" which is established as "The Most Powerful Retail Car Sales Event ever to hit to Automotive Industry!”
With 20+ years experience and over 5,500 Sales Events in 11 different European markets, we know what it takes to maintain and generate new Retail Sales opportunities.
If you’re looking to achieve your next New & Used Car Sales target or launch the latest model in your range, Rhino Events can help!
We look forward to working with you and helping you achieve your objectives!
Visit; www.rhinoevents.com
Call; 0161 330 1881
EMail: hello@rhinoevents.com
Santander Consumer Finance is delighted to continue its support for the AM awards, through sponsorship of the award for Best Used Car dealer (independent franchise).
Over the past decade Santander Consumer Finance has established itself as a leading player in the automotive finance sector, supporting our retailers with a comprehensive range of finance and add products that meet the varied and changing needs of its retailers and customers.
Our nationwide sales team provide a consultative approach to working with the retailer network, developing strong business relationships, providing ongoing training and coaching, MI and regulatory support with a strong focus on customer retention, provided through our unique Customers for Life programme, available without fee to all supporting dealers.
To help retailers sell more cars, more often and more profitably our digital proposition enables retailers to sell these products via both on and offline channels.
Our vision is to develop the leading sales channel in the automotive finance market, driven by our corporate values of Simple, Personal and Fair.
We look forward to meeting you at the awards and we send our best wishes to all the nominees for the Best Used Car dealer award.
If you would like to find out more about our wide range of products and services please visit https://dealer.santanderconsumer.co.uk/
From our very beginning in 1904, Texaco Havoline has been associated with performance, seeking to deliver technologically advanced protection in our engine oil, transmission fluid, coolants, brake and steering fluids and greases.
Today’s Texaco Havoline products are no different. From our Havoline ProDS engine oil to our Xtended Life coolant and Techron Fuel system cleaners, these products feature advanced technologies designed to help protect both your car and your family.
We work closely with many OEMs to continue the advancement of our products and subject our range to rigorous testing procedures to ensure it enhances engine performance and keeps you going for longer on the road.
We are delighted to continue our working relationship with our inspiring team of brand ambassadors in 2019 – racing driver Freddie Hunt and triathletes Richard Murray and Rachel Klamer whom embody our brand ethos to keep going.
Our products cover the majority of the European car parc and as such we are proud to work with customers across the continent.
For more information about the brand and its products, visit: https://europe.havoline.com
Car Care Plan is delighted to continue its support of the AM Awards in 2019 as we again sponsor the ‘Used Car of the Year’ Award. The awards always deliver a fantastic atmosphere and a great evening’s entertainment and we’re looking forward to joining the celebrations again this year to mark the industry’s success stories and outstanding achievements.
Car Care Plan has a range of products for manufacturers, groups and dealers specifically designed to protect customers and insure their investment. Backed by extensive dealer training and development support, your dealerships can provide customers with award-winning levels of customer service and access to 5-star Defaqto rated products.
We look forward to seeing you all for another wonderful awards dinner and would like to wish all the nominees the best of luck. http://www.carcareplan.co.uk
Founded in 2006, CarGurus (NASDAQ:CARG) is a global, online automotive marketplace connecting buyers and sellers of new and used cars.
The company uses proprietary technology, search algorithms and data analytics to bring trust and transparency to the automotive search experience and help users find great deals from top-rated dealers.
The company operates online marketplaces in the United States, United Kingdom, Canada, Germany, and Italy.
To learn more about CarGurus, visit www.cargurus.co.uk or call 161 696 1470.
We are pleased once again to sponsor the Best Retail Group (up to 10 sites) at this year’s AM Awards. The Awards are always a great event and have now become the focal point for the trade.
2018 saw some significant developments for us. We launched the unique Web App. This enables dealerships to show customers the amazing results of Diamondbrite products right from the showroom, giving them the visual aid they need to say “yes” to a fantastic added extra. The app is branded to suit the top 25 manufacturers so that the customer is always seeing the most relevant product. It can even be emailed to the customer after they leave the showroom as either a reminder, or just so that they can check out the benefits of such an amazing offer from the comfort of their own home.
We also launched a unique online training programme. The bespoke portal enables retailer and dealership staff to develop and refine valuable selling skills, giving them confidence to present the products to customers and generate crucial additional income. This new approach to sales staff development is delivered via an online course that can be shared with any existing or new member of staff immediately.
Last but not least we launched a stick on wheel protection system that protects wheel rims from damage. Available in a range of colours and sizes a dealer can charge up to £200 for a set. 2019 will see the launch of a slip on version.
To arrange a discreet, no-obligation discussion of your business needs please contact 01622 815679 or email diamondbrite@jewelultra.com
Gtechniq Platinum – The Ultimate Ceramic Paint Protection System
Platinum is the revolutionary dealer-applied paint protection system from Gtechniq, global leaders in advanced ceramic coatings and car care.
With detailed sales, application and preparation training, Gtechniq Platinum offers a fully comprehensive five year guarantee. As well as, improved customer satisfaction, and a product line that outperforms all other dealer solutions.
Gtechniq work with clients to ensure market leading conversion rates are maintained, and the system offers amazing Profit Per Retail Unit figures too. The Gtechniq system is flexible and provides the opportunity of tailored packages that can be upsold at different service intervals.
Crystal Coat – the ceramic paint protection key to the Platinum system – offers unrivalled gloss retention, swirl and chemical resistance – keeping cars looking at their best for longer and making them easy maintenance for customers.
This all-inclusive system also covers glass, wheels and interiors.
Gtechniq was established in 2004 and over the past 14 years has become the go-to brand for detailers and car enthusiasts globally - why compromise?
Visit www.gtechniq.com/platinum and find out how to add some shine to your vehicle preparation and protection.
RAPID RTC is a multinational brand providing automotive manufacturers and retailers with cutting-edge B2B lead management and lead generation software solutions. Serving more than 2,500 clients in 20 languages and 30 countries, our core product portfolio includes our flagship RAPID RTC Lead Manager and Chat technologies. As a global tech company founded in Canada decades ago, we are solely focused on improving businesses’ digital lead management practices. Our brand promise: bring value to our clients by maximizing their customers’ experience across multiple digital communication channels. Our European headquarters are in London, U.K, with international offices in Paris, France; Winnipeg, and Toronto Canada; Dallas, U.S.A. RAPID RTC is part of the DMT Group of companies which was founded in 1996. For more information on RAPID RTC and our products, please visit www.rapidrtc.co.uk
What Car? is the UK's biggest and best car buyer's guide, and it has been helping car buyers make purchasing decisions for more than 45 years.
By combining What Car?'s reputation and heritage with the latest technology, we are now enabling car buyers to communicate with retailers in a safe, trusted environment. For the first time, our New Car Buying platform is integrated seamlessly into our readers' car-buying journey.
Car buyers can save time, money and hassle by negotiating from the comfort of their armchair, on their own terms. At the same time this gives the retailer efficient, time-saving and cost effective access to customers who are ready to buy a car.
To find out more visit http://whatcar-dealers.com/
Telephone: 020 8267 4138
Email: support@whatcar.com
People are the most important aspect of any business. Great people differentiate a business through their service, innovation and skill. At AutoProtect, we firmly believe our people make us different. On-going training is an integral part of our success in retaining and attracting high quality talent.
Whether it is in skills, culture, health and safety, compliance, or continuous professional development, we are proud to support and endorse an award that encourages excellence in training within our industry.
In our area of F&I expertise, the need for high quality, measurable training has never been more important as the industry embraces FCA regulation. However, investing in people simply for compliance sake should not be seen as the only driver. Developing people is about creating a distinctive, positive and tangible customer experience. This is our philosophy and one we believe the winner of this prestigious award will be striving to achieve. Our best wishes to all entrants.
www.autoprotect.co.uk contact: sales@autoprotect.co.uk twitter: @autoprotect
Linkedin: www.linkedin.com/company/autoprotect
Autoclenz is proud to be partnering the AM Awards in 2019 for the 5th year running, sponsoring "Best Used Car Performance" which aligns perfectly with the Autoclenz experience. Whether you are a Retail Dealership, Volume Refurbishment or Daily Rental Operator, the ability to consistently deliver a high quality customer experience is paramount.
This year Autoclenz celebrates 50 years of success within the Automotive Industry, offering a full solution to all preparation needs with services ranging from Valet, Meet & Greet, Delivery & Collection, Premises Cleaning, Imaging and a fully managed Cosmetic Repair service which includes our new Mobile Diamond Cut Alloy Wheel Repair vehicle.
From the quality of service to the regular proactive account management through to innovative IT that allows you to control your operation and spend per unit, Autoclenz is best placed to deliver the full one-stop, award winning outsource solution to the Motor Industry.
Copeland Automotive Recruitment have been providing recruitment services to motor industry suppliers for many years and are delighted to be sponsoring the ‘Supplier of the Year’ award and wish all the entrants good luck.
As well as automotive suppliers, we’re also experts in recruiting for manufacturers/OEMs, agencies, finance and fleet & leasing businesses.
We recruit management, B2B sales, marketing, aftersales, operations, network development, fleet, analytical & training roles.
We are so proud of our longstanding relationships with our clients - in many cases acting as their preferred recruitment supplier for many years. Here’s why they keep coming back to us:
• A team of automotive industry expert consultants – over 30 years between us
• Quality shortlists of fully screened & qualified candidates
• Proven track record of success recruiting for the automotive sector
Supagard was founded in 1988 and this year marks our 30th Anniversary as the UK’s market leader in professionally applied automotive paint and interior protection products. As automotive engineering has evolved over the last 30 years, so too has our market leading technology and what better way to celebrate our three decades of innovation than to once again sponsor the AM Awards New Car of the Year category.
Supagard’s reputation for quality is second to none - many manufacturers, dozens of dealer groups and hundreds of retailers think so too and we recognise the importance of supporting them to grow profitability and to meet the demands of new challenges in the constantly evolving marketplace.
Our programme of continuous research and development has led to the launch of various innovative new products including a Polysilazane paint sealant, a unique Leather Preserver with guaranteed protection against spills and stains and a Quick Drying Fabric Protector which saves valeter time. Rigorous independent testing ensures our products are among the most technologically advanced treatments available and maintains Supagard’s technical superiority over other products.
Retailers have another strong advantage thanks to our competitive price structure and no-quibble guarantees and Supagard’s team of dedicated Area Managers work in conjunction with each retailer to provide training, develop sales and grow profitability. A wide range of Supagard Aftercare packs also offers the opportunity to generate additional revenue from repeat sales of the product range.
Thirty years on from our foundation, the Supagard philosophy is still the same – give our trade customers the best quality, value and service around and make it easy for them to sell our products and maximise their profits at the same time.
